Tag Archives: support

What help desk software does GoDaddy use?

I asked them when I called in because whenever I replied to tickets via e-mail it would open a new ticket instead of replying to the existing ticket. The rep didn’t know – which makes me think that their software is probably home grown. It really is help desk / ticketing software as much as it is advertising. The replies have so much text, coupons, ads, etc in them that the updated message portion is very small. He mentioned he would have to look into their “Iris” ticketing system but as far as I know that is not a commercial application.

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Increase Priority for Influential Twitter Users

One of the Rules / Macros on Desk.com is called “Increase Priority for Influential Twitter Users” The rule does basically what it says: if you have more than 5k followers on twitter you get higher priority support. I wonder how many companies that are using desk.com have this rule / filter enabled. Increase Priority for Influential Twitter Users IF ( Twitter User Followers Count greater than 5000 ) THEN Increment Case Priority

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Welcome to the Desk.com Family

Hi, I wanted to personally welcome you to the Desk.com family. This new sign at our office pretty much sums up our feelings about customers, and we’re thrilled to have you on board. Desk.com is the social help desk for small business. We understand that you are working with more engaged, increasingly social customers. We know you need affordable, mobile, and easy-to-use ways to serve these customers. Your new Desk.com account includes a free Full-Time Agent seat that you can use for as long as you want. You also get 30 days to use as much Desk.com as you want, entirely for free. You can even add everyone in your company for that awesome all-hands-support feeling. We’re here for you, so please don’t hesitate to to contact us, especially if you need help getting started. You can personally reach me at [email protected] Come on by our office, meet the team, meet the dogs, and maybe even take your own picture with our sign and we’ll add it to our blog. Once again, thank you for choosing Desk.com, we look forward to helping you wow your customers! Sincerely, Alex Bard   Maybe I should have stood on the other side of the sign :-)

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