Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:
1) Temporarily turned off PlayStation Network and Qriocity services;
2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.
We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.
To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at www.eu.playstation.com/psnoutage should you have any additional questions.
Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data
Part 2 – PSN Service Update – Some services have now been restored
Dear PlayStation®Network user:
As you may have heard, PlayStation®Network was suspended worldwide on 20 April 2011 following a criminal cyber attack on our servers. We’re pleased to say that we have now started restoring some PlayStation Network services. Over the coming days, more services will be back up and running and you should keep an eye on eu.playstation.com/psnlatest and PlayStation.Blog at blog.eu.playstation.com for the very latest developments.
Before you start using PlayStation Network again…
In restoring PSN, we have introduced a safety measure which means you will need to update your PlayStation Network account password before you can start using PSN again.
If you’ve got a Playstation®3, you can do this by updating to system software version 3.61 and then signing in to PlayStation Network from the XMB (XrossMediaBar) Menu. Find out more at eu.playstation.com/ps3psn. Otherwise, you can change your password by visiting https://store.playstation.com/login.gvm on your PC. It shouldn’t take more than a few minutes and if you’d lke more help you can follow the step by step guide at eu.playstation.com/psppsn.
Free games on us…
To thank you for your patience whilst PSN has been unavailable, we’ll be rolling out a Welcome Back programme for all PSN users shortly; this will include free games to download and a month’s free subsciption to PlayStation®Plus (or a free month for existing members). Once available, we’ll publish a full list of Welcome Back offers in your country at eu.playstation.com/welcomeback.
Again, we would like to thank you for your patience and support whilst our teams worldwide work to get PSN back up and running. Remember, for the very latest updates, you should visit eu.playstation.com/psnlatest, PlayStation.Blog at blog.eu.playstation.com and follow us on twitter.com/PlayStationEU.
We look forward to seeing you online soon,
The PlayStation Network team