Quickbooks cannot get the address of the server.
We recommend you download the Quickbooks Connection Diagnostic Tool which can access and possibly correct the problem. If the problem continues, contact Support for assistance.
`Error codes: (-6176, 0).`
How do I resolve this?
![[Solved] Quickbooks cannot get the address of the server.](https://techblog.willshouse.com/wp-content/uploads/2013/02/solved-quickbooks-cannot-get-the-address-of-the-server-.png)
###Quickbooks cannot get the address of the server Solution
I called into Quickbooks and they asked if I was running a multi-user version of Quickbooks and I told them I was not. They asked if I was running Windows 8, Windows 7, or Windows Vista. I told them I was running Windows XP.
They asked if I was using Quickbooks 2013 or Quickbooks 2012 and I told them I was using Quickbooks 2011 – which they then asked me if I wanted to upgrade for 20% of at a price of $149 and I told them I did not want to upgrade.
I asked if they could help with the problem and they asked me to set up remote access for them to look at the problem. I asked if they could just tell me what to do. What they said was to open up the task manager by pressing Control+Alt+Delete and then kill all processes starting with `qb` – for me that was just QBW32.EXE that fixed the issue:
![[Solved] Quickbooks cannot get the address of the server.](https://techblog.willshouse.com/wp-content/uploads/2013/02/solved-quickbooks-cannot-get-the-address-of-the-server-1.png)
I asked if there was anything else that could be done and they told me to update the software, which is already at revision “R12P” which can be confirmed by pressing “Control+1” or “F2” when quickbooks is open:
![[Solved] 6176 – Quickbooks cannot get the address of the server.](https://techblog.willshouse.com/wp-content/uploads/2013/02/solved-6176-8211-quickbooks-cannot-get-the-address-of-the-server-.png)
